Request in Time
Submit your request within 30 calendar days after the carrier marks your order as delivered.
SeaNova
Returns & Exchanges
Effective July 28, 2026
Effective July 28, 2026
Returns without the undertow
A Clear Way Back
Plans change. Gear needs to fit. SeaNova gives eligible purchases a straightforward 30-day return or exchange path, with clear guidance from request to resolution.
30 Days Return request window beginning on the delivery date
Free Approved standard return shipping for eligible purchases
Original Refunds issued to the payment method used at checkout
Tracked Return instructions supplied after request approval
Policy at a glance
Built for a Smooth Return
The return process protects both your purchase and the specialized equipment inside it. Keep the product, packaging, and included parts together while your request is reviewed.
Keep It Complete
Return the product with its original accessories, manuals, tags, protective materials, and retail packaging whenever supplied.
Wait for Approval
Do not send an item independently. Approved requests receive the correct return destination and shipping instructions.
Track the Journey
Retain your carrier receipt until the return has been inspected and your exchange or refund is complete.
Eligibility standards
Ready for Return
Most SeaNova products can be returned when they are complete, undamaged, and suitable for resale.
- The request is submitted within 30 days of confirmed delivery.
- The item is unused, unworn, unwashed, and free from water, sand, salt, sunscreen, odor, hair, or other signs of use.
- All accessories, pumps, paddles, fins, ropes, valves, chargers, hardware, manuals, and safety components are included.
- Original labels, hygiene seals, serial markings, and manufacturer packaging remain intact.
- A valid SeaNova order number or other proof of purchase is available.
Wetsuits, rash guards, water shoes, masks, snorkels, mouthpieces, and other close-contact equipment must be tried on only in clean, dry conditions. Hygiene seals and protective liners must remain intact where provided.
Four clear stages
How the Return Works
Start before shipping anything. This ensures your item reaches the correct facility and remains connected to your order.
Send the Request
Provide your order number, the item being returned, and a concise reason for the request. Add clear photographs when the item arrived damaged, defective, incomplete, or incorrect.
Receive Instructions
Once eligibility is confirmed, SeaNova will provide the appropriate return destination, packing guidance, and an approved shipping method.
Pack Securely
Drain and dry all equipment completely. Protect valves, fins, edges, electronics, and accessories, then attach the supplied shipping label to the outer package.
Inspection & Resolution
After delivery, the returned item is inspected. You will receive an update when the exchange is arranged or the refund has been approved.
Fit, size, or model
Exchange the Course
Eligible products may be exchanged for another available size, color, or equivalent model during the 30-day return window.
-
A
Inventory must be available An exchange is confirmed only after the requested replacement is available and the original item passes inspection.
-
B
One approved exchange shipment Standard return shipping is free for an eligible exchange. Additional exchange cycles may be handled as a new return.
-
C
Price differences If the replacement has a different price, SeaNova may issue a refund for the returned item and provide instructions for a new order.
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D
Unavailable replacements If the requested option is unavailable, you may select another eligible option or receive a refund to the original payment method.
After inspection
Refund Timing
Refunds are issued to the original payment method after the returned product is received and approved.
Arrival
Carrier tracking confirms that the return has reached the designated facility.
Up to 3 Business Days
The product, packaging, included components, and return condition are reviewed.
Up to 5 Business Days
Once approved, the refund is submitted to the payment method used for the original purchase.
Bank Processing
Financial institutions may require an additional 3–10 business days before the credit appears on your statement.
Damage, defects, or errors
When Something Is Not Right
Inspect your order as soon as it arrives. Report a damaged, defective, incomplete, or incorrect item promptly so the issue can be documented and resolved.
- Keep everything: Retain the product, shipping carton, labels, inserts, and protective packaging.
- Take clear photographs: Capture the complete item, affected area, packaging, shipping label, and model information.
- Do not use the product: Stop assembly, inflation, charging, or water use if damage or a safety concern is visible.
- Include the order number: This connects the report to the correct purchase and delivery record.
Useful answers
Return FAQ
Open each question for additional guidance before beginning your request.
When does the 30-day window begin?
The return window begins on the date the carrier marks your order as delivered. Your request must be submitted before the end of the thirtieth calendar day.
Can I return equipment after using it in water?
Products showing signs of water use, including salt, sand, moisture, sunscreen, staining, odor, abrasion, inflation marks, or wear, generally cannot be accepted as a standard return.
If the product failed during its first intended use, report the issue as a possible defect and provide clear photographs and a description of what occurred.
Are oversized boats, boards, and shelters eligible?
Eligible oversized items can be returned, but they may require special packaging, a freight label, or a scheduled collection. Keep all original protective materials and wait for specific shipping instructions.
Where should I send my return?
The correct destination is supplied after approval. Return locations may vary by product, so do not mail an item to the published business address unless your return instructions expressly direct you there.
What if I discarded the retail packaging?
Submit the request with photographs of the item and every included component. Eligibility will be reviewed individually. Missing or damaged packaging may affect approval when it is required to protect the product or confirm that the item is complete.
Can gift cards or final-sale items be returned?
Gift cards are not returnable. An item clearly identified as final sale before purchase is not eligible for a standard return unless it arrives damaged, defective, incomplete, or incorrect.
What happens if an exchange is unavailable?
You may choose another available eligible option or receive a refund to the original payment method after the returned item passes inspection.
Should I ship an item before receiving approval?
No. Unapproved packages may be sent to the wrong location, delayed, or disconnected from your request. Always wait for the return destination and shipping instructions.
Have your order number ready
Contact SeaNova
Start Your Return
Include the item name, reason for return, and photographs when reporting damage, a defect, missing components, or an incorrect product.